Shipping Policy

Thank you for choosing Sonny Angel Store. We are dedicated to ensuring that your order is processed and delivered as quickly and efficiently as possible. Please read the following information to understand our shipping practices.

1. Order Processing Time

All orders are processed within 1-2 business days after payment has been successfully received. Please note that orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be extended slightly. Should there be any significant delay with your order, we will notify you via email.

2. Shipping Time

Shipping typically takes 5-10 business days, depending on your location and the shipping method selected at checkout.

Please be aware that these are estimated delivery times and cannot be guaranteed.

3. Shipping Fees

Shipping costs are calculated and displayed at checkout based on your order details.

4. Delivery Area

We currently ship within the United States. If your location is not available as a shipping option during checkout, it means we do not ship to that area at this time.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if applicable. Please allow a few days for tracking details to be updated by the carrier.

6. Delays and Unexpected Issues

Delivery times may be impacted by factors beyond our control such as weather conditions, carrier delays, or peak holiday seasons. We appreciate your patience and understanding should delays arise.

7. Accuracy of Shipping Information

Please verify that your shipping address is accurate and complete before submitting your order. We are not responsible for shipments sent to incorrect or incomplete addresses provided by customers.

If you notice an error in your shipping information, please contact us immediately. We will try to assist you, but changes cannot be guaranteed once processing has begun.

8. Lost or Stolen Packages

We are not liable for packages confirmed as delivered but lost or stolen thereafter. If your tracking shows delivered but you have not received your package, please check with your local carrier or neighbors first. You may also reach out to us for assistance.

9. Returns and Refunds

Customers have 30 calendar days from the delivery date to request a return.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Refunds will be processed within 5-7 business days after the returned item has been received and inspected.

10. Order Cancellations

Orders may be cancelled within 24 hours of placement. Please contact us as soon as possible if you wish to cancel your order.

11. Contact Us

If you have any questions regarding your order or this shipping policy, please contact our customer service at jennifawson59@gmail.com or visit our Contact Us page on 【请替换：店铺域名】.